Nowhere to go but up. That cliché's trotted out whenever something "hits bottom," but this recession, which we've only begun crawling out from, has taught us a 21st-century inverse: "Too big to fail." ...

"When a veteran salesperson resigns, no one knows the history of the customers they were handling.""The lead management Excel ...

Today Microsoft released Dynamics CRM 2015. In my opinion, the Dynamics CRM 2013 release was the most significant since the first Microsoft CRM introduction in 2003. The prior release applied ...

When you combine Microsoft Dynamics CRM Online with an Office 365 subscription you have two powerful business programs designed to work well together. But many businesses are not aware of how the two ...

Our American business culture is increasingly focused, some might say obsessed, with client engagement. And we work hard to track and document each client interaction. In many ways, this obsession ...

[Editor’s note: Learn about the basics of CRM and analytics straight from the experts. Below is a press release from IMMAP.] MANILA, Philippines – The second installment of IMMAP x CDM’s Web ...

Groweon’s AION ecosystem brings Agentic AI and Generative AI into CRM workflows, enabling businesses to automate actions, manage leads and keep humans in control.

In today’s digital age, nonprofit organizations are increasingly turning to technology to streamline their operations and maximize their impact. One such technology that has gained immense popularity ...

Excellence is its own reward. Well, maybe so, but we plan on adding a little something extra anyway. The last 12 months have been hard on everyone in the CRM industry-the software vendors, the service ...