Add Yahoo as a preferred source to see more of our stories on Google. Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Who is hiring?: Companies like Conduent, Widescope Consulting, and Marine Credit Union are offering full-time remote call center roles with benefits and paid training. Why now?: Seasonal demand, tight ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...