Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

It’s 2025, and businesses across sectors have a customer retention problem. Brands across sectors struggle to keep repeat, loyal customers. This creates operational challenges and financial losses ...

A conversation with Holly Craig, Lead Software Engineer at WiseTech Sydney. At WiseTech Global, AI has changed how our product teams build, test, learn and improve. For software engineers, that means ...

Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company. Wanting to find a fast and easy solution to their problem, they land ...

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

Most conversations about banking AI focus on models, data, governance, integration and ROI. Yet in customer-facing banking, ...

It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. I also shared about how the company I worked for at the time went even further and ...

Vendors trying to solve for speed may be trying to solve the wrong thing. Ryan Tamminga of Alchemer argues trust in the data is more important. These days, copious amounts of data are available for ...

In coaching others, I often discuss problem-solving strategies to help individuals think creatively and consider many options when they are faced with challenging situations. Problem solving 1-2 ...