'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds.

Your Phone Carrier's Customer Service Might Be Completely Changing Soon - Here's Why

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...
Newsday

AI shakes up the call center industry, but some tasks are still better left to the humans

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...
CMSWire

The Call to Transform Customer Experience Has Arrived: Flip Hires the Executive Team to Answer It

Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what's working—deeper, faster, and for more brands ready to Flip the script on customer experience NEW ...
WUFT

Tired of long customer service calls? The White House is working to change that.

AUTOMATED VOICE #2: For all other inquiries, say customer service or press five. SHAPIRO: Customer service. AUTOMATED VOICE #2: Sorry, I didn't hear you. Please ...
Los Angeles Times

AI is shaking up call centers, but they aren’t hanging up on human agents yet

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
NPR

Tired of long customer service calls? The White House is working to change that.

NPR's Ari Shapiro speaks with Neera Tanden, domestic policy adviser to President Biden, on the administration's new "Time is Money" initiative. AUTOMATED VOICE #2: For all other inquiries, say ...