Over the past decade, healthcare organizations have increasingly adopted high-reliability organization principles to improve patient safety. The Agency for Healthcare Research and Quality, a component ...

Hospitals often champion high-reliability principles, yet overlook one of their most risk-sensitive disciplines: environmental services. EVS operates in clinical environments where a single missed ...

In the early morning hours of a typical Tuesday, Sarah Mitchell, MD, an experienced radiologist, sat in the dim light of her reading room, scrutinizing a series of lung scans on her computer screen.