(CNN)-- Warning: Standing in line can cause extreme boredom, annoyance and even rage, which is precisely why there is a fascinating science devoted to what makes people tick -- and ticked off -- when ...

This is the second article in our new series, Moving the Masses, about managing the flow of crowds of individuals, be they drivers or pedestrians, shoppers or commuters, birds or ants. Remember that ...

The waiting line experience is proven to be a huge factor in determining a business’ overall customer satisfaction rating. So, how do you impact the way customers feel about waiting in your line? The ...