WordPress released the results of their annual user and developer survey which showed mixed feelings about the direction the software is going and an increasing sense of not being welcome in the ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Digitate, a leading provider of SaaS-based enterprise software for IT and business operations, today released a study conducted in partnership with ASUG, ...

I recently had an outstanding experience at a diner—the food, atmosphere, presentation and service were terrific. I was extremely satisfied with the experience, yet I won’t return. Why? Because I ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...

To use your CX program as a customer engagement tool, each survey goal and each survey item should answer the question: What am I really asking? While a customer will never see this question, they ...

Most companies agree that user experience is important. In a 2019 report from UserZoom, 70% of enterprise CEOs said that they see user and customer experience as a competitive differentiator. But ...

PROVIDENCE – The state judiciary has seen the number of Rhode Islanders representing themselves balloon into the tens of thousands over the last several years. With that in mind, the court is ...

The launch of Max late last month also launched a fresh wave of complaints about the redesigned service’s user experience, which is frankly not a big improvement from the former HBO Max. Bugs and ...