Amazon Web Services has rebranded its Amazon Connect cloud contact center into a broader suite of four AI-driven services targeting industry-specific workflows. The portfolio now includes Amazon ...

We spoke to 12 current and former Amazon workers about how layoffs, AI, and return-to-office rules reshaped their jobs in ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control.

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Amazon AMZN.O, which hires hundreds of thousands of workers every year for the holiday rush, on Tuesday introduced new software meant to speed up the process by excising a sizable chunk of the human ...

SAN FRANCISCO, April 28 (Reuters) - Amazon (AMZN.O), opens new tab, which hires hundreds of thousands of workers every year for the holiday rush, on Tuesday introduced new software ‌meant to speed up ...

Amazon Connect Talent shows recruiters anonymized candidate scores rather than names or resumes. (Amazon Image) SAN FRANCISCO — Amazon manages more than 400 million products in its supply chain and ...

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Amazon Web Services on April 23 announced the acquisition of NLX (nlx.ai), a conversational AI platform, folding it into Amazon Connect — AWS's cloud contact center offering. The company argues the ...

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If you're a regular Amazon shopper and you haven't yet signed up for an Amazon Prime membership, then you're missing out. The Prime membership grants you access to some outstanding benefits including ...

Looking to build an Agentic AI solution in the cloud but don't want to create your own AI model from scratch? Amazon Bedrock is the cloud computing service you're looking for. In this quick Amazon ...