WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Brian Raffel, who cofounded developer Raven Software in 1990 with his brother Steve and has been its co-studio head ever since, is retiring from the studio after 36 years, during which he worked on ...

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Tools and software for quality assurance have become an important part of the modern call centre. It helps businesses to evaluate the agents’ performance while increasing customer satisfaction. This ...

Greetings, and welcome to the Guidewire Second Quarter Fiscal 2026 Financial Results Conference Call. As a reminder, this call is being recorded and will be posted on our Investor Relations page later ...

Washington - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring foreign-based customer service workers to ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

Cork Cyber’s Software Installer Scripts enable MSPs to generate dynamic installer scripts for vulnerable & outdated software across Windows environments. Cork Cyber provides immense value both ...

Investors are dumping software stocks as AI startups like Anthropic launch competitive tools. An Anthropic executive says the recent sell-off reflects how fast AI has been advancing. Anthropic is ...